Our Policies

Inspection Policy

• Before accepting your order, you have the right to inspect your sneakers to make sure they match the size and model you ordered and are free from any manufacturing defects.
• If the size doesn't fit or there's any similar issue, you can refuse to receive the order and only pay for the shipping cost.
• If you notice any problem with the product during inspection, you can simply refuse the delivery — no extra fees will be charged.

Exchange Policy

• Exchanges are available within 10 days of receiving your order.
• The item must be in its original condition (unworn, with the box and tags).
• You can request an exchange if the size doesn't fit or if there's a manufacturing defect.
• If the exchange is due to size, the customer covers the shipping cost. If it's our mistake or a defect, we cover it.

Return Policy

• Returns are accepted within 10 days of delivery.
• The sneakers must be in the same condition you received them (unworn and in the original box).
• Once your return is approved, the refund will be processed within 3–5 business days through the same payment method.
• Shipping fees are non-refundable unless the return is due to our error (wrong item or defect).

General Notes

• Any product without its original box, tags, or that shows signs of wear won't be accepted for return or exchange.
• We highly recommend checking your order carefully in front of the courier before confirming delivery.
• Our customer service team is always here to help you with any questions or issues via DM or our support number.

• We do our best to make sure your sneakers reach you as quickly as possible and in perfect condition.
• Delivery usually takes 2 to 5 business days depending on your location.
• Once your order is confirmed, our team will contact you to arrange the delivery details.
• Please make sure your phone number and address are correct to avoid any delays.
• If the courier can't reach you after multiple attempts, the order will be returned, and a new delivery can be arranged with an extra shipping fee.
• If you receive the wrong item or your sneakers arrive damaged, please contact us immediately.
• We'll handle it and resend the correct pair at no extra cost.